Forums

Grow your self-serve capacity with a support forum

Scale customer support with a fast, powerful and beautiful support forum, purpose-built for CX and DX teams.

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CX channels

Integrate or replace your other customer channels

Fully migrate from existing community platforms like Slack or Discord – or get started on Outverse alongside your current channels.

Your own domain

A customer support forum that lives on your domain or subdomain, under your control.

AI Search & suggestions

Expand the side-panel on any discussion to see related threads and documentation.

Custom branding

Customize your support forum with your own branding, icons and color palette.

Private channels

Set custom channel permissions for users and customer groups.

Notifications

Stay up to date with easy, configurable thread notifications.

Insights

Get AI-powered insights and analytics on forum trends and activity.

Optimized for CX

Reduce inbound requests

Outverse forums meet the standards of discerning products. Built for the next generation of software companies and their customers.

Ticket deflection

Stop answering the same questions on repeat

With Outverse, it's easy for your customers to find solutions in your support forums. Reduce ticket volume and enable customers to find answers, faster.

More valuable with time

Outverse forums grow in value the more they’re used, and become a bank of referenceable knowledge over time.

Optimized for search & LLMs

Unlike Slack or Discord conversations, Outverse threads can be indexed, and found via search engines and LLMs.

Reduce duplicate requests

Powerful AI search makes it easy for your customers to find answers in existing threads, so they don’t need to create their own.

Customization

Custom channel configuration

Support your customers, your way. Configure channels on an individual basis, with features built specifically for CX teams.

Enable thread resolutions

When a question receives a correct answer, mark it as resolved so that future visitors will find trusted answers.

Allow upvotes on threads and replies

Enable upvotes on a per-channel basis. Gather bug reports and product feedback, and enable customers to upvote submissions.

Related content

Expand the side-panel on any discussion to see related threads and documentation. Powered by AI.

Labels

Add public or admin-only labels to a thread to give your team or customers extra context.

AI assistant

LLM-powered AI assistant

Increase resolutions, not headcount. Outverse AI helps your customers find answers fast, from across your docs and forums.  

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How do I create a knowledge base in Outverse?
Outverse
AI

To create a knowledge base, follow these steps:


1. Enable knowledge base: Go to your Workspace Settings, navigate to the 'Knowledge Base' tab, and enable the knowledge base option for your workspace.


2. Name your knowledge base: After enabling, you can name your knowledge base. This name will appear in your top navigation bar.


3. Create categories & sections: Documents in your knowledge base are organized into categories. To create a new category, click the "+" button next to Create new doc at the top of the left-hand sidebar and select "New category". You can reorder categories as needed by dragging them in the left-hand sidebar.


4.Add documents: To add a document, click the "+" button next to 'Create new' at the top of the left-hand sidebar and select "New doc", or use the shortcut ⇧⌘D. After creating a document, you can start writing or edit the doc to update its content and settings.

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Getting started
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Set a new standard for customer experience

Outverse makes it easy to support your customers at scale.
Get set up in minutes.

Start for free

Set a new standard
for customer experience

Outverse makes it easy to support your customers at scale.
Get set up in minutes.
Start for free