Outverse works the way your team works. Collaborate with your team and connect the tools you use already.
Team collaboration
Comments & notifications so your team never miss a beat.
Drafts and reviews
Collaborate on docs and send drafts for review before publishing.
Version history
See a complete history of each document in your knowledge base.
Reduce inbound support requests with a comprehensive knowledge base and an AI assistant.
SEO-friendly documentation, customized to your brand, on your own domain or subdomain.
Your AI assistant and search bar help customers find the answers they need.
Easily migrate your documentation from your existing knowledge base platform.
Add anything to your documentation, from code blocks to interactive blocks.
Empower your customers to solve their own problems and develop fluency in your product.
Identify knowledge gaps, refresh outdated documentation, and improve content performance. Insights & suggestions powered by AI.
Review performance
Get doc-specific and workspace-wide insights to improve CX efficiency.
Was this helpful?
Gather feedback on individual article performance, directly from the customers who read them.
Built for product-first teams with discerning brand standards.
Beautiful out the box
Easy for CX teams to style and manage. No code needed to get started.
Intuitive organization
It’s easy to structure your knowledge base and restructure it as it grows.
Effortless formatting
A powerful editor with drag-and-drop and markdown for effortlessly beautiful docs.
To create a knowledge base, follow these steps:
1. Enable knowledge base: Go to your Workspace Settings, navigate to the 'Knowledge Base' tab, and enable the knowledge base option for your workspace.
2. Name your knowledge base: After enabling, you can name your knowledge base. This name will appear in your top navigation bar.
3. Create categories & sections: Documents in your knowledge base are organized into categories. To create a new category, click the "+" button next to Create new doc at the top of the left-hand sidebar and select "New category". You can reorder categories as needed by dragging them in the left-hand sidebar.
4.Add documents: To add a document, click the "+" button next to 'Create new' at the top of the left-hand sidebar and select "New doc", or use the shortcut ⇧⌘D. After creating a document, you can start writing or edit the doc to update its content and settings.
