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Self-serve support for
modern SaaS

Support your customers at scale with intelligent docs and community forums. Built for the next generation of startups and CX teams.
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Knowledge base

Support docs, made easy.

Everything you need to build and maintain a clean, structured knowledge base.
Fast and intuitive for your customers — and team.

Beautiful out the box

Docs that meet discerning brand standards. Customize however you like.
Embed whatever you need. And adjust effortlessly with our streamlined editor.

Team collaboration

Work together in real-time, or work async. Outverse is built for collaborative teams.

AI-powered suggestions

Our AI recommends related docs & content to your customers.

Organized & flexible

Make it easy for your customers to find what they need. Curate your knowledge base by grouping and arranging articles, and use organization blocks for easy navigation.
CX Insights

Actionable insights & analytics

Cover all bases – support docs for standard product knowledge, and community forums for emerging topics & context-specific solutions.
Inline insights
With Outverse, your customers only have to search one place to find answers. Surface results across support forums and documentation with AI-powered search and discovery.
Analytics hub
Integrate Outverse knowledge within your product and provide intelligent support to your customers, exactly when they need it.

Frontline support

Build a product knowledge base that increases in value over time. Our docs are searchable, easy to maintain, collaborative – and live directly where your community does.
community  forums

Grow your self-serve capacity
with a support forum

Stop answering the same questions on repeat. Increase support efficiency and save time with a community forum — built for customer support, powered by AI, and searchable alongside your knowledge base.

Reduce inbound requests

Empower your customers to find solutions — on their own, or with
community assistance.
Enable thread resolutions to validate community responses, or reply as a verified team member.
Collect feedback, bug reports, and feature requests, directly from your community.
Discoverable from search engines, and augmented with powerful AI search for faster solutions.
Thread solutions
Soon
Use verified solutions within forum channels for repeat questions
AI search & suggestions
Soon
AI-powered search & content suggestions for customers
Upvotes
Enable customers to upvote threads, requests & solutions
Private channels
Create private customer channels with granular privacy controls
Embeds
Your team and customers can embed anything, from code blocks to rich media
Insights
Get the insights you need to improve documentation and product experience.
ticket deflection

Reduce inbound requests

Empower your customers to find solutions — on their own, or with
community assistance.

Verify & highlight solutions

Enable thread resolutions to validate community responses, or reply as a verified team member.

Triage feedback & feature requests

Collect feedback, bug reports, and feature requests, directly from your community.

Help your customers find answers faster

Outverse docs and forums are discoverable from search engines, and augmented with powerful AI search. Make it easy for your customers to get the information they need — without submitting a ticket.
AI-first support

Your intelligent support first line

Cover all bases – support docs for standard product knowledge, and community forums for emerging topics & context-specific solutions.
Search everything at once
With Outverse, your customers only have to search one place to find answers. Surface results across support forums and documentation with AI-powered search and discovery.
Meet customers where they are
Integrate Outverse knowledge within your product and provide intelligent support to your customers, exactly when they need it.
AI-first support

Your intelligent support first line

Cover all bases – support docs for standard product knowledge, and community forums for emerging topics & context-specific solutions.
Search everything at once
With Outverse, your customers only have to search one place to find answers. Surface results across support forums and documentation with AI-powered search and discovery.
Meet customers where they are
Integrate Outverse knowledge within your product and provide intelligent support to your customers, exactly when they need it.
collaborate

Streamline your CX workflow

Connect the tools you use already, collaborate with your team, and customize for a consistent customer experience.

Smart composer tools

Create rich product documentation and insightful forum conversations with simple-yet-powerful composer tools. Embed anything, add attachments, and deep-link for additional context & information.

Team roles

Collaborate in real-time, or work async with comments and version history.

Customer context

Get context before responding. See customers' question history and activity without leaving a post.

Integrate with your stack

Bring support and documentation insights into existing workflows, and connect easily into Outverse. Use native integrations or build your own.
Migration / import
Soon
Import & migrate from your existing tools & platforms.
Custom domains
Soon
Host your Outverse workspace on your company's domain.
Team roles & user groups
Manage users and team member accounts at scale with custom user groups.
Customization
Make your space your own with custom branding and styling.
Real-time collab
Collaborate with team members on knowledge base documentation.
Analytics
Get the insights you need to improve documentation and product experience.

A connected ecosystem for
community-first teams

Keep your whole team focused on and in-sync with customer needs. Outverse is built for modern product teams.
Built with Outverse
community
Explore Outverse
Visit the knowledge base, browse discussions, and discover the Outverse platform.

Set a new standard for
customer experience

Outverse makes it easy to support your customers at scale.
Get set up in minutes.
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Backed by

OE logoArise Health logoEphicient logoThe Paak logo