Voice Agents

AI voice agents
built for real service operations.

Customer voice agents built for real service operations.

Outverse voice agents converse naturally, follow your policies, and resolve calls end to end. Your ops team owns how your agents behave, with full visibility into every decision they make.

Outverse voice agents converse naturally, follow your policies, and resolve calls end to end. Your ops team owns how your agents behave, with full visibility into every decision they make.

Talk to us

Good sounds different.

Good sounds different.

For a long time, voice AI was robotic and slow to respond. Now it doesn't need to be. Outverse agents understand your customers, converse fluidly
and handle interruptions with ease - for expressive, low-latency conversation in any language.

Most AI voice is still robotic,rigid, and slow to respond. Outverse agents hear customers properly, converse fluidly, and handle interruptions naturally. Expressive, low-latency voice across any language, at any time of day.

End-to-end resolution within a single call.

End-to-end resolution within a single call.

Outverse agents go beyond intent detection.
They verify identity, look up account data, apply your policy logic, and take action, all within a single call.

Outverse agents go beyond intent detection.

They verify identity, look up account data, apply your policy logic, and take action, all within a single call.

No complex branching trees or workflow builders: write policies in natural language to define how agents behave.

Intent trigger

The user asks about the status of their card delivery

Policy

Step 1 – Retrieve Card Metadata

Use

admin_fetch_card_details

using the provided customer email.

Step 2 – Determine Logistics Route & Fetch Status

Use

admin_fetch_card_details

using the provided customer email.

Call

admin_fetch_card_details

using the provided customer email.

Card delivery status

Created 10d

Updated 4h

Active

Intent trigger

The user asks about the status of their card delivery

Policy

Step 1 – Retrieve Card Metadata

Call

admin_fetch_card_details

using the provided customer email.

Step 2 – Determine Logistics Route & Fetch Status

Call

admin_check_shipping_route

using fetched card id.

Call

metabase_fetch_card_details

using the provided customer email.

Start with one call type.
Scale with minimal disruption.

Start with one call type. Expand from there.

Outverse sits within your existing call flow and owns the intents that make sense to automate, handling each one according to policy and escalating when needed. You can avoid a messy rip-and-replace by starting with the front door or a particular workflow, and expanding from there.

Voice Agent

Intents

Create

ID

Title

Trigger

Action

Status

INT-01

Card delivery

The user asks about the status of their card delivery

Escalate

Active

INT-01

Payout enquiries

The user asks about the status, progress,or outcome of a payout...

Run policy

Active

INT-01

Card TX declined

The user is reporting or investigating a failed / declined transaction (single…

Escalate

Inactive

INT-01

Card TX declined

The user asks about the status, progress,or outcome of a payout/withdrawal

Run policy

Inactive

INT-01

Intent name here

Intent name here

Voice Agent

Intents

Create

ID

Title

Trigger

Action

Status

INT-01

Card delivery

The user asks about the status of their card delivery

Escalate

Active

INT-01

Payout enquiries

The user asks about the status, progress,or outcome of a payout...

Run policy

Active

INT-01

Card TX declined

The user is reporting or investigating a failed / declined transaction (single…

Escalate

Inactive

INT-01

Card TX declined

The user asks about the status, progress,or outcome of a payout/withdrawal

Run policy

Inactive

INT-01

Intent name here

Intent name here

Works with your
CCaaS platform.

Works with your
CCaaS platform.

Outverse connects directly into your CCaaS platform and the systems your team already relies on. Your helpdesk remains your system of record.

Salesforce

Freshdesk

Genesys

Twilio

Talkdesk

Performance you can understand and build upon.

Performance you can understand and build upon.

Each call is fully observable. Ops teams can monitor agent behaviour, understand the reasoning behind decisions, and refine performance within defined guardrails as coverage expands.

Conversations

Conversations

Payment status

Payment status

User

User

02:00

02:00

The payment ID is 111100029384

The payment ID is 111100029384

Called tool:

Called tool:

Search payments

Search payments

AI Agent

AI Agent

02:08

02:08

Thanks! This payment is currently in the 'Approved' status.
You can expect to receive this in 2-3 business days.

Thanks! This payment is currently in the 'Approved' status. You can expect to receive this in 2-3 business days.

Policy execution

Policy execution

Fast deployment with help to get live.

Fast deployment with help to get live.

We work with your team to deploy against your highest-priority call flows quickly. From there your ops team
owns it, refining policies and expanding coverage, without engineering bottlenecks or vendor dependency.

Try it on a real call

Test a voice demo built around your own call flows and support materials, so you can hear exactly how it would perform in your operation.

Request a voice demo

Try it on a real call

Test a voice demo built around your own call flows and support materials, so you can hear exactly how it would perform in your operation.

Request a voice demo