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How do I create a knowledge base in Outverse?
Outverse
AI

To create a knowledge base, follow these steps:


1. Enable knowledge base: Go to your Workspace Settings, navigate to the 'Knowledge Base' tab, and enable the knowledge base option for your workspace.


2. Name your knowledge base: After enabling, you can name your knowledge base. This name will appear in your top navigation bar.


3. Create categories & sections: Documents in your knowledge base are organized into categories. To create a new category, click the "+" button next to Create new doc at the top of the left-hand sidebar and select "New category". You can reorder categories as needed by dragging them in the left-hand sidebar.


4.Add documents: To add a document, click the "+" button next to 'Create new' at the top of the left-hand sidebar and select "New doc", or use the shortcut ⇧⌘D. After creating a document, you can start writing or edit the doc to update its content and settings.

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Insights

Review & learn from AI conversations

See a complete history of each customer conversation. Review individual interactions and get smart insights on trends.

Built for CX teams

AI tools to scale your support capacity

Improve customer experience, reduce support costs, and help your customers faster.

Identify knowledge gaps

Put docs maintenance on autopilot. Discover knowledge gaps, stale content, and more with AI-powered content insights.

Automatic solution suggestions

Surface content across docs & support forums with AI-powered semantic relations.

In-app AI assistance

Use the Outverse widget within your product to provide intelligent support to customers, exactly when they need it.

Sync multiple knowledge sources

Add external knowledge sources to increase support coverage and provide richer context. Outverse is compatible with your wider stack.

No code needed

Import and migrate from your existing customer support platforms.

Deflect more tickets

Host your Outverse workspace on your company's domain.

Customer feedback & satisfaction

Manage users and team member accounts at scale with custom user groups.

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Import and migrate from your existing customer support platforms.

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Import and migrate from your existing customer support platforms.

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Import and migrate from your existing customer support platforms.

Also in Outverse

Outverse is a comprehensive self-serve support platform.
Use the full stack, or add more as you grow.
Help center
Beautiful, easy-to-maintain documentation.
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Support forums
Modern forums, optimized for CX.
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Set a new standard for customer experience

Outverse makes it easy to support your customers at scale.
Get set up in minutes.

Start for free
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