AI agents for complex
support operations

AI agents for complex
support operations

Build smarter customer service systems with AI agents that follow your processes, resolve issues end-to-end, and free your team from repetitive work.

Build smarter customer service systems with AI agents that follow your processes, resolve issues end-to-end, and free your team from repetitive work.

Talk to us

Talk to us

Talk to us

Creating opportunity…

Adding deal to pipeline in Salesforce

Notifying team...

Sending message to #support in Slack

Updating contact…

Saving new details in HubSpot

Issuing refund…

Refunding to customer card via Stripe

Sending holding response...

Notifying customer via Zendesk

Creating opportunity…

Adding deal to pipeline in Salesforce

Notifying team...

Sending message to #support in Slack

Updating contact…

Saving new details in HubSpot

Issuing refund…

Refunding to customer card via Stripe

Sending holding response...

Notifying customer via Zendesk

Creating opportunity…

Adding deal to pipeline in Salesforce

Notifying team...

Sending message to #support in Slack

Updating contact…

Saving new details in HubSpot

Issuing refund…

Refunding to customer card via Stripe

Sending holding response...

Notifying customer via Zendesk

Creating opportunity…

Adding deal to pipeline in Salesforce

Notifying team...

Sending message to #support in Slack

Updating contact…

Saving new details in HubSpot

Issuing refund…

Refunding to customer card via Stripe

Sending holding response...

Notifying customer via Zendesk

Creating opportunity…

Adding deal to pipeline in Salesforce

Notifying team...

Sending message to #support in Slack

Updating contact…

Saving new details in HubSpot

Issuing refund…

Refunding to customer card via Stripe

Sending holding response...

Notifying customer via Zendesk

Automating your basic tickets is table stakes.

Real impact comes from solving the tough, multi-step processes that slow your team down.

Outverse agents handle end-to-end workflows — using your tools, following your policies, and freeing your team for high-value work.

OUTVERSE

Full transparency.
Full coverage. Full control.

Full transparency.
Full coverage. Full control.

Resolve support cases end to end with agents shaped by your policies, tools, and logic.

Resolve support cases end to end with agents shaped by your policies, tools, and logic.

Your SOPs and policies applied at scale. Outverse follows the processes, procedures, and escalation paths that you dictate.

Your SOPs and policies applied at scale. Outverse follows the processes, procedures, and escalation paths that you dictate.

AGENT RESPONSE

FOLLOW POLICY

APPLY GUARDRAILS

AGENT RESPONSE

FOLLOW POLICY

APPLY GUARDRAILS

AGENT RESPONSE

FOLLOW POLICY

APPLY GUARDRAILS

Consistent support, everywhere it happens. Deploy in Zendesk, Salesforce, and other platforms.

Consistent support, everywhere it happens. Deploy in Zendesk, Salesforce, and other platforms.

EMAIL

ASSIST

TRIAGE

LIVE CHAT

EMAIL

ASSIST

TRIAGE

LIVE CHAT

EMAIL

ASSIST

TRIAGE

LIVE CHAT

Your CX team in the driver's seat. Outverse makes it easy for your team
to orchestrate, deploy, and optimize AI agents.

Your CX team in the driver's seat. Outverse makes it easy for your team to orchestrate, deploy, and optimize AI agents.

Your CX team in the driver's seat. Outverse makes it easy for your team to orchestrate, deploy, and optimize AI agents.

TRAIN

TEST

DEPLOY

OPTIMIZE

AGENT ORCHESTRATION

An instant multiplier
for your support team

An instant multiplier
for your support team

Respond faster to customers

Deploy AI agents that resolve tickets, collect missing information, and provide real-time updates to customers.

Complete real actions across systems

Process subscription changes or refunds, trigger workflows, and move issues forward automatically.

Triage and escalate tickets

Classify, prioritize, and route tickets based on real-world processes and policies.

Increase support capacity

Free your team to focus on complex conversations, while automation handles the repetitive load.

Talk to us

Talk to us

Talk to us

DEPLOY ANYWHERE

Increase support capacity
for every channel

Increase support capacity for every channel

Offer empathetic, on-brand customer support via live chat and email.
Consistent, 24/7 coverage in any language you need it.

Offer empathetic, on-brand customer support via live chat and email. Consistent, 24/7 coverage in any language you need it.

Offer empathetic, on-brand customer support via live chat and email. Consistent, 24/7 coverage in any language you need it.

AI live chat. Embed directly in your product, over your help center, or via API to reach customers at the right moment.

AI live chat. Embed directly in your product, over your help center, or via API to reach customers at the right moment.

Customer

Hi, can you help me upgrade to the premium plan?

Calculating billing period and upgrade value

AI Agent

Hi Lily, if you upgrade today, you'll be credited $220

for the remainder of your current billing period, and will

pay $90 for your first month.

Would you like me to process the upgrade for you?

Customer

Hi, can you help me upgrade to the premium plan?

Calculating billing period and upgrade value

AI Agent

Hi Lily, if you upgrade today, you'll be credited $220

for the remainder of your current billing period, and will pay $90 for your first month.

Would you like me to process the upgrade for you?

Customer

Hi, can you help me upgrade to the premium plan?

Calculating billing period and upgrade value

AI Agent

Hi Lily, if you upgrade today, you'll be credited $220

for the remainder of your current billing period, and will pay $90 for your first month.

Would you like me to process the upgrade for you?

Copilot for teams. Equip each team member with an AI copilot that drafts messages, suggests actions, and speeds up resolution by 30%.

Copilot for teams. Equip each team member with an AI copilot that drafts messages, suggests actions, and speeds up resolution by 30%.

Running workflow

3/5

Send holding response to customer

Request SME confirmation in #cs-help

Process subscription change...

Update customer record

Confirm resolution with customer

Running workflow

3/5

Send holding response to customer

Request SME confirmation in #cs-help

Process subscription change...

Update customer record

Confirm resolution with customer

Running workflow

3/5

Send holding response to customer

Request SME confirmation in #cs-help

Process subscription change...

Update customer record

Confirm resolution with customer

Deploy in Zendesk, Salesforce, and more. Add Outverse to the tools you already use, and resolve and triage tickets according to your support policies.

Deploy in Zendesk, Salesforce, and more. Add Outverse to the tools you already use, and resolve and triage tickets according to your support policies.

Activity

AI Agent log

Ticket

52277

52276

52275

52274

Status

In progress

Answered

Escalated

Answered

Channel

Response

Processing next step…

Thanks for confirming! I've now upgraded your plan to Premium. You can…

This has been forwarded to our specialist team who will be in touch shortl…

Great! If you need help with anything else, please don't hesitate to reach o…

Started

17s

50s

1m

1m

Activity

AI Agent log

Ticket

52277

52276

52275

52274

Status

In progress

Answered

Escalated

Answered

Channel

Response

Processing next step…

Thanks for confirming! I've now upgraded your plan to Premium. You can…

This has been forwarded to our specialist team who will be in touch shortl…

Great! If you need help with anything else, please don't hesitate to reach o…

Started

17s

50s

1m

1m

Activity

AI Agent log

Ticket

52277

52276

52275

52274

Status

In progress

Answered

Escalated

Answered

Channel

Response

Processing next step…

Thanks for confirming! I've now upgraded your plan to Premium. You can…

This has been forwarded to our specialist team who will be in touch shortl…

Great! If you need help with anything else, please don't hesitate to reach o…

Started

17s

50s

1m

1m

"Outverse's Al agent delivers clear and accurate responses, improving with every interaction. We're also gaining valuable insights into our users' nuanced questions, which wasn't possible before."

"Outverse's Al agent delivers clear and accurate responses, improving with every interaction. We're also gaining valuable insights into our users' nuanced questions, which wasn't possible before."

"Outverse's Al agent delivers clear and accurate responses, improving with every interaction. We're also gaining valuable insights into our users' nuanced questions, which wasn't possible before."

Talk to us

Talk to us

Talk to us

AGENT ORCHESTRATION

Transform complex SOPs
into scalable agent actions

Transform complex SOPs into scalable agent actions

Outverse gives your support team full control to define, adjust, and scale AI agents using natural language. No decision trees or black boxes. Agents run on clear logic your team can manage and evolve.

Outverse gives your support team full control to define, adjust, and scale AI agents using natural language. No decision trees or black boxes. Agents run on clear logic your team can manage and evolve.

IDENTIFY USER INTENT

IDENTIFY USER INTENT

IDENTIFY USER INTENT

Define different types of customer query
so your agents can act accordingly.

Define different types of customer query so your agents can act accordingly.

[INTENT TRIGGER]

When a customer requests to check on the current status of their payment: whether they’re awaiting confirmation that a payment has been sent, wondering if funds have been received, or trying to understand where things stand in the processing timeline.

PROVIDE INSTRUCTIONS

PROVIDE INSTRUCTIONS

PROVIDE INSTRUCTIONS

Write powerful custom automations
for any intent or scenario.

Write powerful custom automations for any intent or scenario.

Write powerful custom automations for any intent or scenario.

[EXECUTE POLICY]

1.

Ask for the customer's payment ID using

Request payment id from the customer

Zendesk: Reply to customer

2.

Verify the provided payment ID

using

Hubspot: Check payment id

3.

Check the payment's status

using

Stripe: Check payment status

4.

Inform the customer of the status

Inform the customer of the payment's status

using

Zendesk: Reply to customer

1.

Request payment id from the customer

2.

Verify the provided payment ID

3.

Check the payment's status

4.

Confirm payment status in Zendesk

TEST, ITERATE & DEPLOY

TEST, ITERATE & DEPLOY

Test agent behavior and iterate to
dial in peformance.

Test agent behavior and iterate to dial in peformance.

[TEST POLICY]

User

Hi, what's the status of my payment?

UNDERSTANDING INTENT:

INTENT:

PAYMENT STATUS REQUESTS

FOLLOWING POLICY:

POLICY:

PAYMENT STATUS REQUESTS

CALL TOOL:

REPLY TO CUSTOMER

AI Agent

Hi, Lily – please can you confirm your payment ID?

User

The payment ID is 111100029384

CALL TOOL:

VERIFY PAYMENT ID

CALL TOOL:

CHECK PAYMENT STATUS

CALL TOOL:

REPLY TO CUSTOMER

AI Agent

Thanks! This payment is currently in
the 'Approved' status. You can expect to
receive this in 2-3 business days.

TEST RUN:

SUCCESS

TEST, ITERATE & DEPLOY

Test agent behavior and iterate to
dial in peformance.

INSIGHTS

Insights & analytics

Insights & analytics

Agent reasoning & feedback
Agent reasoning & feedback

Review the logic behind every agent action and response, and give feedback to improve for next time.

Identify trends & patterns
Identify trends & patterns

Track patterns in what customers ask, how agents respond, and where policies are applied.

Identify knowledge & policy gaps
Identify knowledge & policy gaps

Understand how your AI agents are performing, and prioritise new areas for automation.

Make smarter support decisions
Make smarter support decisions

Use insights to inform planning, improve coverage,
and make confident, data-driven decisions.

Use insights to inform planning, improve coverage, and make confident, data-driven decisions.

Use insights to inform planning, improve coverage, and make confident, data-driven decisions.

Talk to us

Talk to us

Talk to us

TRUST

Security & protection

Security & protection

Outverse adheres to rigorous compliance standards and strict data handling practices to keep your information safe, private, and fully under your control. 

Outverse adheres to rigorous compliance standards and strict data handling practices to keep your information safe, private, and fully under your control. 

Certified & compliant. SOC 2 & ISO 27001 compliant. Meeting the highest global standards.

Certified & compliant. SOC 2 & ISO 27001 compliant. Meeting the highest global standards.

SOC 2

AICPA

27001

ISO

SOC 2

AICPA

27001

ISO

SOC 2

AICPA

27001

ISO

Encrypted & private. Data encrypted at rest and in transit. Your data is never used to train AI models.

Encrypted & private. Data encrypted at rest and in transit. Your data is never used to train AI models.

Custom guardrails & rules. Enforce consistent behavior that reflects your policies.

Custom guardrails & rules. Enforce consistent behavior that reflects your policies.

Style guidelines

Business guardrail

Style guidelines

Business guardrail

Style guidelines

Business guardrail

Full observability. Get detailed, auditable logs of all agent activity.

Full observability. Get detailed, auditable logs of all agent activity.

GETTING STARTED

A clear path to ROI

Get fast, demonstrable value before you make a long-term commitment. Work with us to uncover your biggest AI opportunities, build them out, and measure impact ahead of expansion.

PRIORITIZE

Using your past ticket data, we'll identify
the most impactful automation opportunities based on tickets handled and time saved.

1

PRIORITY #1

TOPIC

[01]

[02]

2

CO-BUILD INITIAL DEPLOYMENT

We'll build the highest value policies first, and expand coverage over time. Customers with very high volume typically start with a specific region or support channel.

3

MEASURE → MAXIMISE

MEASURE → MAXIMISE

MEASURE → MAXIMISE

Measure performance, make adjustments and add new policies to increase resolution rate. At this stage, many customers start creating new policies independently.

RESOLUTIONS

[03]

Discover your support automation potential

Discover your support automation potential

Discover your support automation potential

We’d love to talk to you about

Deploying robust AI agents in weeks

How much volume you can automate

Deciding between AI tools and internal builds

Why teams choose us for complex support

Talk to us

Talk to us

Talk to us