Self-serve support
for modern SaaS
Support your customers at scale with AI assistance, intelligent docs, and forums. Built for the next generation of startups and CX teams.
Cut down on incoming support tickets and solve your customers' problems faster. The Outverse AI assistant is your intelligent support first line.
To create a knowledge base, follow these steps:
1. Enable knowledge base: Go to your Workspace Settings, navigate to the 'Knowledge Base' tab, and enable the knowledge base option for your workspace.
2. Name your knowledge base: After enabling, you can name your knowledge base. This name will appear in your top navigation bar.
3. Create categories & sections: Documents in your knowledge base are organized into categories. To create a new category, click the "+" button next to Create new doc at the top of the left-hand sidebar and select "New category". You can reorder categories as needed by dragging them in the left-hand sidebar.
4.Add documents: To add a document, click the "+" button next to 'Create new' at the top of the left-hand sidebar and select "New doc", or use the shortcut ⇧⌘D. After creating a document, you can start writing or edit the doc to update its content and settings.
Import and migrate from your existing customer support platforms.
Host your Outverse workspace on your company's domain.
Manage users and team member accounts at scale with custom user groups.
Customize your space with your own branding, icons and color palette.
Collaborate with team members on knowledge base documentation.
Get the insights you need to improve documentation and product experience.
