Permanently clear your support bottlenecks with AI

Deflect 80% of complex customer support tickets and close the rest faster. Solve your toughest support challenges with AI agents and internal copilots.

Talk to sales
Product image
Powering support solutions for modern SaaS companies

For highly regulated industries

Stay compliant with custom policies, protective guardrails, and playbooks

For teams with high ticket volume

Solve your volume problems for good with an infinitely scalable system

For complex software products

Deflect more than the usual tier one tickets — handle complex queries with ease

AI Support Agent

Deflect the bulk of incoming support tickets

Hire an AI agent to autonomously resolve up to 80% of your customer support queries, and intelligently route the rest to your support and success teams.

Customer
I can’t find my account balance.
Can you help?
Find
Policies & Procedures
AI Agent
Yes I can help with that! You’ve used xxxx of your xxxx limit this month. Your balance will reset on 1st January.
Is there anything else I can help
you with?

Pain-free routing and escalation

Set custom escalation rules to instantly send customer conversations to the right team or agent. 

AI Agent
If you upgrade today, you'll be credited $220 for the remainder of your current billing period, and will pay $90 for your first month.
Would you like me to go ahead and upgrade your plan?
Customer
Yes go ahead
Action
Updated subscription on Stripe

Respond like your human agents

Your Al agent follows the same policies and playbooks as your human support team — and it sounds like them, too.
Customer
I can’t find my account balance.
Can you help?
Escalate to
Zendesk
AI Agent
Yes I can help with that! You’ve used xxxx of your xxxx limit this month. Your balance will reset on 1st January.
Is there anything else I can help
you with?

Actions, not just answers

Process billing changes, subscription refunds, and account admin tasks for authenticated users.
Internal copilot & playbooks

Resolve complex issues fast

Embed you copilot where your support team operates. Automate commonly repeated internal support flows so your team can trigger them instantly.

Create and run custom playbooks

Save time on context-switching and repetitive tasks. Write multi-step playbooks for common support scenarios, so your copilot can carry them out on your team’s behalf.

Get help from colleagues faster

Draft Slack messages and provide the ticket context needed for subject-matter experts to jump in and help, without a long back-and-forth.

Shed light on information blindspots

Give your whole team access to the latest information from around your business, even when it’s changing by the hour. Break down information siloes for good.

Issue summary
ACME are hiring a number of new employees in Germany. Ed has inquired about the local tax reporting requirements for expenses incurred in Germany.
They are looking for clarity on compliance standards necessary to ensure their organization adheres to German tax laws.
Customer insights
ACME in multiple countries and frequently deals with cross-border expense compliance issues.
They have recently reached out for guidance on VAT-related reporting for other EU countries (France and Italy).
Average CSAT over the last 6 months is 87%.
Resources
ACME profile
Tax Reporting for Expenses in Germany
Global Compliance Req..
Thread in #tax-compliance
Federal Ministry of Finance...
Suggested next steps
Send holding response to customer
Request SME confirmation
Confirm issue solution with customer
Run playbook
Summary
Copilot
Here’s a suggested draft for your initial response to Ed. Let me know if you want any changes.
Draft reply to customer
Hi Ed – thanks for reaching out. Given you’re building out a team in Germany for the first time, let me confirm the specific requirements with our tax compliance team.

I’ll get back to you shortly with the details.
Send message
Would you like me to update the customer’s draft reply with this information? Here’s what it would look like:
Request SME confirmation in #tax-compliance
Hi Ed – thanks for reaching out. Given you’re building out a team in Germany for the first time, let me confirm the specific requirements with our tax compliance team.

I’ll get back to you shortly with the details.
Send message
SME confirmation received
Based on Maya’s confirmation, here’s a draft response to the customer. Let me know if you’d like any change made.
Draft reply to customer
Hi Ed – thanks for reaching out. Given you’re building out a team in Germany for the first time, let me confirm the specific requirements with our tax compliance team.

I’ll get back to you shortly with the details.
Send message
Send reply
Message copilot
Hi Ed – thanks for reaching out. Given you’re building out a team in Germany for the first time, let me confirm the specific requirements with our tax compliance team.

I’ll get back to you shortly with the details.
Send message

Cut down on context switching

Bring internal docs, Slack conversations, previous tickets, and third-party data together, and make them instantly accessible to your human and AI agents. Outverse always has the latest information — even when it’s changing by the hour.

Syncing

Zendesk

Here is a two line description of what the connection can do

Hubspot

Here is a two line description of what the connection can do

Salesforce

Here is a two line description of what the connection can do

Slack

Sync your internal discussion

Notion

Here is a two line description of what the connection can do

Stripe

Here is a two line description of what the connection can do

Github

Here is a two line description of what the connection can do

Google Workspace

Here is a two line description of what the connection can do

Trust & Security

Set custom escalation rules to instantly send customer conversations to the right team or agent. 


The right insights at the right time

Flag incidents early, see trends over time, and identify gaps or conflicts in your knowledge sources so you can respond proactively.

Set a new standard for customer support

Deflect 80% of complex customer support tickets and close the rest faster.
Solve your toughest support challenges with AI agents and internal copilots.

Talk to sales
Product image
© Outverse Limited 2024. All rights reserved.