Self-serve support for
modern SaaS

Support your customers at scale with intelligent docs and community forums. Built for the next generation of startups and CX teams.

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Read our docs

Frontline support

Build a product knowledge base that increases in value over time. Our docs are searchable, easy to maintain, collaborative – and live directly where your community does.

Knowledge base

Support docs, made easy

Everything you need to build and maintain a clean, structured knowledge base.
Fast and intuitive for your customers — and team.

community forums

Forums designed for support at scale

Help your customers find the answers that aren’t in your knowledge base. Outverse forums are powered by AI and optimized for support.

Reduce inbound requests

Empower your customers to find solutions — on their own, or with
community assistance.

Enable thread resolutions to validate community responses, or reply as a verified team member.

Collect feedback, bug reports, and feature requests, directly from your community.

Discoverable from search engines, and augmented with powerful AI search for faster solutions.

ticket deflection

Reduce inbound requests

Empower your customers to find solutions — on their own, or with
community assistance.

Verify & surface previous solutions

Enable thread resolutions to validate community responses, or reply as a verified team member.

Triage feedback & feature requests

Collect feedback, bug reports, and feature requests, directly from your community.

Find answers without friction

Outverse content is discoverable from search engines, and augmented with powerful AI search for faster customer solutions.

AI-first support

Your intelligent support first line

Cover all bases – support docs for standard product knowledge, and community discussions for emerging topics & context-specific solutions.

Search everything at once

With Outverse, your customers only have to search one place to find answers. Surface results across support forums and documentation with AI-powered search and discovery.

Meet customers where they are

Integrate Outverse knowledge within your product and provide intelligent support to your customers, exactly when they need it.

collaborate

Streamline your CX workflow

Connect the tools you use already, collaborate with your team, and customize for a consistent customer experience.

Smart composer tools

Create rich product documentation and insightful forum conversations with simple-yet-powerful composer tools. Embed anything, add attachments, and deep-link for additional context & information.

Team roles

Collaborate in real-time, or work async with comments and version history.

Customer context

Get context before responding. See customers' question history and activity without leaving a post.

Integrate with your stack

Bring forum and documentation insights into existing workflows, and share easily into Outverse. Use native integrations or build your own.

Migration / import

Soon

Import & migrate from your existing tools & platforms.

Custom domains

Soon

Host your Outverse community on your company's domain.

Team roles & user groups

Manage users and team member accounts at scale with custom user groups.

Customization

Make your space your own with custom branding and styling.

Real-time collab

Collaborate with team members on knowledge base documentation.

Analytics

Get the insights you need to improve documentation and product experience.

Built with Outverse

community

Explore Outverse

Visit the knowledge base, browse discussions, and discover the Outverse platform.

Set a new standard for
customer experience

Outverse makes it easy to support your customers at scale.
Get set up in minutes.

Get started

Self-serve support for
modern SaaS

Frontline support

Support docs, made easy

Forums designed for support at scale

Reduce inbound requests

Verify thread replies

Feedback & feature requests

A frictionless way to find answers